A. With the introduction of v4, We think that all instances of this 'Error 37' have been eliminated, but should you still find any appearing, please let us know, we really need to know about it! What is happening is that the internal counter that keeps track of which files are open and which files are closed is getting mixed up due to certain sequences of events, and reports a file as being close while in fact it is still open. You may notice that when this error occurs, some buttons on the screen will appear as dimmed. The only way to reset the internal counter is to exit DRPRO and restart again. No loss of information is caused by this error.

A. Under Issue Slip template, you may design your own transmittal slip headings, logo and wording. The top portion is reserved for a logo occupying the size of 7.4" x 1.25" (188mm x 32mm) or in the same proportion. This logo is user defined, and can be of any of the following formats: BMP, PCX, JPG, WMF, and GIF. The JPG format is preferred because it is usually smaller is size and reduces the time taken to print each transmittal slip. For some ideas on what can be done with this logo, refer to the sample image files provided with this program located in the Data directory.

Please note that if your logo is to occupy only a small area of the allocated image size, you must still create a blank image of the size described above and then put your logo anywhere in this space. The text is superimposed on top the image, and is also user definable. Click on the buttons on top of the Issue Slip Template for all the different options available. The fonts selected must be available on every computer that will have access to this program.

A. It is your responsibility to do regular backups of your data (not only for DRPRO!) because no file can be considered 100% clean 100% of the time. Many combinations of events can cause data files to get corrupted due to reasons beyond the control of DRPRO, such as power fluctuations, power cuts, faulty hardware, particularly network cards, operating system glitches, not having the latest service packs of your operating system, and many more. Therefore you should backup your data on a daily basis, and keep a rotating set of backup tapes (or whatever system you use), so that if data files do get corrupted, (believe me, they do!) you can always restore the previous backup set of data and re-enter the information for the day again, be it new documents or companies registered, or actual transmittal slips, which hopefully you have kept a printed copy in your archives.

Please remember that LDA Computing cannot be held responsible for loss of data due to lack of backups or due to any of the reasons mentioned above.